ABOUT ME
A technically sophisticated and business-savvy IT professional with over 27 years reflecting strong leadership coupled with “hands-on” expertise. Equally comfortable in front of customers or in a group of developers. Maintains focus on achieving bottom-line, business driven results while formulating and implementing solutions to meet a diversity of needs in a variety of industries.
EDUCATION
- 2005 Masters of Business Administration
- 1992 Bachelor Degree
SKILLS
EXPERIENCE
PGi • Colorado Springs, CO • October 2006 – Present
Role: Solution Architect
Supplied enterprise level architectural solutions to project teams. Architected integration solutions for SalesForce, MetraNet, and back office systems in an Agile project setting. Designed license management models, and provided Enterprise Service Bus (EBS) integration solutions.
Role: Senior Developer
Served on a variety of projects and teams, including customer management systems, bulk provisioning, and automated reseller provisioning. Member of R&D team designing and developing proposals into proof of concept ideas.
Role: Technical Engineer
Member of the Customer Success Implementation Team. Involved with interfacing with customer IT contacts to provide network configuration guidance, deployment tool scripting recommendations, and overall IT environment advice.
Key Projects and Accomplishments at PGi:
- Backoffice API integration.
- Completed production version of Outlook toolbar plugin for PGi and eleven resellers.
- Member of the development team for internal customer service and provisioning applications.
- Designed peer to peer concept for audio communication application utilizing SIP protocol, and RTP audio streams.
- Designed TechData Automated Reseller Provisioning (TARP) application to integrate with Tech Data StreamOne storefront application.
Independent Contractor • Colorado Springs, CO • July 2006 – October 2006
Consultant
Performing contract work for variety of customers in Florida, Colorado, Nevada, and California. Projects include maintenance and enhancements to existing web applications, improving an Outlook toolbar add-in, providing flexible database import applications, telephony application using Dialog API, multi-system integration, and new application development with database design and layout.
Saxotech, Inc. • Tampa, FL • January 2004 – May 2006
Development Project Manager
Development project manager for the North American office of this international content management company based out of Denmark. Developed strategy to import and sync content from a variety of media providers. The scope of this position ranged from developing customer requirements to leading a team of software engineers to develop data API’s and web application interfaces. Extensive back-end analysis and development of RDB layout including table structure and stored procedures.
Key Projects and Accomplishments at Saxotech:
- Project Management functions for new sports module including detailed requirements into application specifications, and designing API integrations.
- Design and implementation of content archiving system, including DB structure and UI.
- Customer training and presentations using PowerPoint and video presentation tools.
- Designed in-house solution for major Taxonomy project involving XML schemas, and usage statistics.
Independent Contractor • Washington D.C. / Tampa, FL • May 2001 – June 2004
Consultant
IT sector consultant performing analysis and design duties for large scale business applications. Clients include EDS, U.S. Department of Defense, ACS, U.S. Department of Labor. Utilized a variety of methodologies for projects ranging from a strict SDLC environment to an Agile Development process.
Key Projects and Accomplishments:
- Designed application interfaces via TCP/IP and Winsock components.
- Integrated third party Knowledge Management tools via COM+ middleware interface.
- Project Management through the proposal, requirements, design, and resource phases.
- Extensive object oriented design, modeling.
- Informix, Oracle, DB2, and MySQL database environments.
- Developer training.
eGlobe, Inc., Denver CO / Reston, VA • 1999 – 2001
Director of Corporate Information Systems
Supervised the development, implementation, and support for all IT systems within the operational division of this global telecom company. Hired, trained, developed, and led a 25-person technical team. Managed a $2.5 million operational budget. Position scope includes full management over – and accountability for – developing and integrating internal business applications, relational databases, network security and administration, internal e-mail applications (Lotus Notes and MS Exchange), and operational services such as calling card platforms, billing systems, and automated processes.
Key Projects and Accomplishments at eGlobe:
- Organized and supervised database design projects in both Oracle and MS SQL Server environments.
- Supervised data consolidation and design group for new acquisitions.
- System architect and design duties for internal CTI application using TAPI interface. Installed in two separate call centers and ultimately saving the company $500K a year.
- Design and oversight of development of intranet ISAPI applications.
- Supervised analysis and implementation of moving all calling card operations from Denver, CO to Reston, VA without service interruption.
- Managed project that consolidated CRM data capturing to provide faster problem solving and in turn better customer service.
- Managed the replacement of legacy calling card applications from UNIX platform to Windows 2000 incorporating object oriented design technologies.
Perconti Data Systems, St. Petersburg, FL • 1996 - 1999
Project/Development Lead
Hired to fill the project leader role for this software firm. Position included managing the efforts of a team of Delphi programmers to produce CD-Plus for Windows. This Windows product is a large scale, customized system for county and city governments used mainly in community development areas such as permitting, code enforcement, contractor licensing, occupational licensing, growth management, and addressing. The system also included a complete cash transaction system and debit accounts. Modifications allowed this client server application to run as a front-end to most major SQL compliant servers including Oracle, SQL Server, and MySQL.
Key Projects and Accomplishments at PDS:
- Implemented version controls for all products and customers.
- Managed development of a telephony interface that allows real-time direct access to the database.
- Developed a fax server that automates faxed responses to contractors.
- Developed a customer service module with a touch-screen front end for customer input.
- Provided further training for team members.
Burlington Windows & Doors, Tampa, FL • 1994 – 1996
Director of Information Systems
Part of the management staff of this Tampa based manufacturing firm. Brought on board to coordinate a campaign to rebuild the IT infrastructure of the company. Responsible for updating legacy applications and architecture. Development projects in both Delphi and Paradox for all aspects of the company including sales, telemarketing, manufacturing, inventory, and management. Upgraded network topology and hardware throughout corporate offices and sites in Tampa and Orlando.
Key Projects and Accomplishments at Burlington:
- Managed the design and development of the Burlington Tracking System (BTS) detailing lead and customer data.
- Designed and managed the programming of the inventory system.
- Managed and implemented automated systems that linked to manufacturing systems on the factory floor.
- Developed telemarketing system to automate the downloading, cleaning, sorting, and formatting of telemarketing data.
Independent Contractor • Tampa, FL / West Palm Beach, FL / Fort Wayne, IN • 1993 – 1996
Consultant
Key Projects and Accomplishments:
- Designing and developing POS retail systems.
- Database management.
- Nursing software.
Utiltec Corporation, Tampa, FL / West Palm Beach, FL • 1990 – 1993
Systems Analyst & Developer
Key Projects and Accomplishments:
- Developed data driven work management systems.
- Developed maintenance management systems for gas utility industry.